Account Director

About the job

GMGN Labs is a start-up digital marketing agency specialising in emerging tech working with some of the world’s biggest brands. We are obsessed with immersive storytelling that harnesses the power of web3, social media, and emerging technologies.

We speak the language of the internet, and a big part of your job will be translating a client’s message into a campaign perfect for whatever platform it will live on.

We’re looking for a talented and driven individual who has prior experience in executing client campaigns across multiple channels to a high standard. We’d also like you to be nice. That’s a non-negotiable.

You’ll be working in exciting new and emerging industries, as well as developed verticals from sport & gaming, to fashion & entertainment. Every detail counts as we execute strategies that innovate and push boundaries.

As an Account Director, you will:

• Operate as the primary point of contact for clients.
• Lead account teams to deliver outstanding service and meet client needs.
• Develop and maintain long-term client relationships, establishing GMGN Labs as a trusted partner.
• Establish and maintain client comms processes over email, instant messaging platforms, and via regular calls to update on service delivery.
• Operate across multiple clients to proactively manage delivery timelines with supporting teams across the agency.
• Identify and react to evolving client needs and pressures, ensuring our service continues to reflect these and addresses client business targets and challenges.
• Forecast and track client account metrics, ensuring KPIs are on track and resolving any potential concerns with respective teams.
• Manage more junior members of the team to help their professional development and ensure they’re supporting wider accounts activity.
• Coordinate and build decks for new projects and services for existing clients, from hosting creative sessions to pulling in relevant teams for content and budgets.
• Identify new opportunities to grow business with existing clients.
• Ensure client-facing documents updated by more junior team members are up to standard in terms of accuracy and quality and shared with clients on time.
• Actively manage client budgets and allocate these effectively. Overseeing account budgets, including monitoring costs and ensuring profitability.
• Continuously develop expertise across social, emerging tech, and related areas, demonstrating this knowledge when communicating and advising clients.
• Identifying opportunities for account growth and new business
• Working with other departments to ensure integrated and cohesive client solutions.
• Compliance and Quality Control: Ensuring that all client deliverables meet quality standards and comply with relevant regulations and guidelines.
• Reporting: Regularly reporting to senior management on account status, challenges, and opportunities.
• Conflict Resolution & Crisis Management: Address any issues or conflicts that arise within the accounts team or with clients. Developing and implementing crisis management plans to protect clients' brand reputation.
• Scale Operations: Developing and implementing processes and systems to improve efficiency and enable the scaling of the business.

Skills and Qualifications

• Must be a good person
• Must be hungry (to learn, progress, and win), not for food - if you’re hungry for food, we can send care packages
• Must be deeply curious, interested in new tech, trends and opportunities, keeping an ear to the ground on culture across the world
• Experience as an Account Manager or a similar role
• Experience in client services
• Knowledge of best practices for social media platforms such as TikTok, Twitter, Instagram, LinkedIn, Facebook, etc.
• Excellent verbal and written communication skills
• Ability to ideate & strategise marketing campaigns

Kinda Good To Have But Don’t Cry If Ya Don’t

• Experience in Sports Marketing / working with large Sports brands / teams / leagues
• Degree / qualification in marketing / social media marketing / digital marketing / psychology or related field
• Strong knowledge of the web3 space
• 6+ years experience in Client Services

Perks & Benefits

• Hybrid Working: We operate within a culture of trust. You have autonomy. Work from wherever you want. Just make sure this doesn’t impact upon the extremely high standards we have! We also aim to meet up for a few days each month to work as a team - it’s more fun that way!
• Flexi-hours: Our hours are 9am - 6pm but, providing you’re available for calls and meetings as necessary, when you work those is up to you! We do ask that you are online and available between 10am - 4pm consistently though.
• Holiday: We give 25 days annual leave on top of public holidays! We also give you your Birthday off because… well, it’s your Birthday! Eat some cake.
• Loyalty Bonus: We want our people to stick around. For every year you’re with us, you’ll receive an extra day off! Lovely.
• Team Days: Remote work can be lonely, so we’re making a promise to deliver team days where we can all meet up in person and have a load of fun. Nights out, social events, games, and wellness days… the choice is yours!
• Christmas: Is a time for family, for rest. We’ll operate with a skeleton management team over the festive period to ensure all employees get the rest & chocolate-eating-time that they deserve.

Our Culture

Our founding team has done the agency grind. The sleepless nights. The ‘work hard, play hard’ hustle culture. Yes, it was fun. But it’s not sustainable, and it’s not how we believe the agency model should work.

We strongly believe in being the best that we can be. We believe in delivering best-in-class work that we can all be proud of; that we can all earn fulfilment from.

And to do this, we need a stable, inclusive, conscientious environment. One where rest isn’t frowned upon.

Our promise to you is to ensure that delivery of world-class work comes with world-class support, training, rest, and cookies.

Mention Sporting Crypto!

Please mention that you found the job posting through Sporting Crypto’s Job Board at the end of your application so that the Hiring Manager knows how you found out about the role.

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